We’re hiring a Participant Support Worker

Job Posting

Participant Support Worker

As a Participant Support Worker, you will work directly with individuals at our drop-in centre who are experiencing poverty, addictions, mental illness, homelessness and/or housing precarity.


  • Work directly with individuals at SMUN Centre providing services for individuals experiencing homelessness
  • Refer clients to SMUN’s Housing Team or Employment Programs
  • Connect clients to shelter, treatment programs, and housing programs
  • Connect clients to ID clinics, income tax clients, banking, benefits and income assistance (e.g. OW, ODSP, OAS, GIS, etc.) as required
  • Applications to Niagara Regional Housing
  • Connect individuals to community supports, including housing related benefits, healthcare, mental health/ addiction supports
  • Maintain fidelity to guidelines set by the agency and the Niagara Region
  • Provide referrals to appropriate community resources and  follow up to build effective  wrap around support system
  • Work in accordance with agency philosophy of service and specific program goals

The successful candidate is a confident, non-judgmental, energetic, and persistent team player who has:

  • Experience or education in a related field is an asset
  • Knowledge of or lived experience with mental health and addiction issues
  • Understanding of client focused and directed service
  • Solid knowledge about community resources, harm reduction, housing and income benefits
  • Training in de-escalation, non-violent crisis intervention, and suicide prevention an asset
  • Demonstrated creative problem solving ability
  • Experience in social services or related field
  • Strong interpersonal and communication skills
  • Demonstrated ease with a diverse population
  • Team player
  • Willingness to go the extra mile.

Additional Requirements: A vulnerable persons’ police clearance certificate will be requested after the job offer.

Location: St. Catharines

Hours:  70 hours over two-week period, some evenings and weekends may be required  

Start Date:  As soon as possible

Contract Term: December 31, 2019

Starting salary: TBD

Applications by February 4 to jobs@startmeupniagara.ca  

Start Me Up Niagara thanks all who apply for their interest but only those considered for an interview will be contacted.  We value diversity and inclusion and encourage all qualified people to apply.

Start Me Up Niagara 

17 Gale Crescent, St Catharines ON L2R 3K8